About US

We are committed to bringing you only the highest quality products available at the lowest possible price. Helping you preserve your pet’s health is our #1 concern! When you place an order with us, you can have the assurance you are thought of as an individual valued customer and not just a number. We will never lose sight of our number one priority, service.

Our Guarantee

If you are not completely satisfied with our products for any reason, you can return the unused portion within 30 days of the date of receipt for a full refund, less a 15% restocking fee.

Customer Service

When you call Nature’s Pet Mall during our regular business hours, Monday - Friday 7:00 a.m. - 4:00 p.m. Arizona time, you will be talking to someone who cares about your pet’s health. Please call us anytime at (866) 387-8040 and we will do our best to help you any way we can. We are committed to bringing you the best products at the best price.

Contact Information
Nature’ Pet Mall Corporate Headquarters:
3145 E Chandler Blvd Suite #110
Toll-Free Sales: (866) 387-8040
Customer Service: (866) 387-8040 - Mon-Fri 7:00 a.m. - 4:00 p.m. (Arizona Time)
Local: (480) 626-0856
Fax: (800) 722-9160

Shipping Info

We do our very best to get your order to you as quickly as possible. All of orders are shipped within 24-48 hours. It normally takes 7-10 working days to receive an order. UPS does ship to a PO Box so please submit a street address. AK, PR and HI are outside the normal postage areas and you will need to call customer service for a shipping quote.

If you place your order from our secure website, you will receive FREE Shipping on all orders of $70 or more - this offer applies to ground shipments within the continental U.S. only! Rush shipments, packages over 10 lbs. and shipments outside this area (ex. AK, HI, PR) are slightly higher. Please call our customer service department at 1-866-387-8040 for a quote.

Partner Sites:

MySecretPantry.com providers of unique spices, rubs, and kitchen items.